Account takeover protection for customer portals of telecommunications, energy and other providers

Digitalisation has also reached the utilities sector, and customer portals play a crucial role in the interaction between consumers and service providers. Identeco presents itself as a reliable protection for customer portals of telecoms and energy providers to ensure the security of sensitive data and protect customers from account takeover attacks.

Challenges in the security management of customer portals

1. sensitive customer data

Utility companies process a variety of sensitive customer data, including personal information, consumption histories and billing information. A data leak could mean not only financial but also personal security risks for customers.

2. risks of account takeover

Customer portals are susceptible to account takeover attacks, in which attackers gain unauthorised access to customer accounts. This could lead to unauthorised transactions, manipulation of consumption data and other negative consequences.

3. data protection and compliance requirements

The utilities industry is subject to strict data protection and compliance requirements. Non-compliance can lead to serious legal consequences and shake customer confidence.

Identeco - Security for customer portals of utility companies

1. detection and defence against account takeover

Identeco provides advanced account takeover detection and defence capabilities. Through real-time monitoring and analysis, Identeco protects against unauthorised access and manipulation of customer data.

2. continuous synchronisation of access data

Identeco warns of potential threats that may arise from leaked credentials through continuous synchronisation of leaked credentials. This is crucial to ensure the security of customer accounts on utility portals.

3. individualised responses to identified threats

Identeco enables utilities to respond individually to identified threats. From specific restrictions to comprehensive security verifications, various tools are available.

Build trust and ensure compliance

Identeco’s integration with utility customer portals emphasises its commitment to security and privacy. Adhering to data protection and compliance standards not only protects the platform, but also builds customer trust.

The future of secure digital customer interactions

Identeco not only provides protection against current threats, but also creates a foundation for the future of secure digital customer interactions in the utilities industry. Invest in the security of your platform to not only protect sensitive customer data, but also to strengthen the trust of your customers. Identeco - your trusted partner for a secure and connected future.

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Arrange a meeting with our experts today to learn more about Identeco's solutions.